Chatbots are the future of customer support and a great way to increase the efficiency of your support team. Chatbots help solve customers' problems faster and with less effort on their end. 71% of customers feel companies that offer support via live chat agents online or mobile apps will be extremely helpful.
Chatbots are great for businesses because they reduce customer frustration and save time. Businesses that have implemented a chatbot have found that they save money due to reduced labour expenses. Most importantly, they also save time and offer new services to their customers.
Let's see why chatbots are powerful tools and the most important benefits.
Chatbots are a smarter way to ensure that customers receive the instant response they demand. Chatbots remove the anxiety around waiting for support and keep customers from exiting in frustration due to long wait times. With this solution, you have an additional layer of chat support during high-traffic hours as well as off-peak.
Just as you wouldn't have a human customer service representative available 24/7, you probably don't want to hire a call centre to operate at those hours either. AI chatbots can handle unplanned and off-peak customer requests without requiring additional staff. As a result, your business can save money on staffing costs yet still provide high-quality support when it's needed most.
Provide personalised experience
A chatbot helps businesses operate more efficiently by providing more accurate responses, an easier way to engage customers, and more personalised communication. A chatbot can understand the intent of a customer's request and respond accordingly. This makes it a much quicker way to collect information than other forms of digital support or call-centre-based options.
The AI bot learns how to communicate individually, generates dynamic emails, and responds in real-time with relevant information.
Create sale opportunities through customer's data
If you manage to get the right information and offers to your potential customers at the right time, you can significantly increase your chances of closing the sale. The better you know the customer, the better chance you have to pitch them exactly what they need, and that is how a Chatbot could help you improve your business.
Chatbots serve as an important component of turning that journey into a pleasant memory. Companies use them to offer support 24/7, answer questions about new and existing products/services, and guide customers throughout the buying process. In doing so, chatbots significantly decrease the likelihood of customers getting lost at any point in the sales funnel, thus increasing the chances of converting into paying customers.
Chatbots are rapidly expanding and transforming customer service features by creating a seamless, simple, and smart online experience. According to research, businesses that fail to embrace AI chatbots risk losing more than 70 percent of their customers within the next 3 years.
Streamline the customer onboarding process
A chatbot can help you cut down your support and save money. The best AI bot can automate sixty to eighty percent of incoming inquiries, allowing human agents to answer the rest, especially complex ones that require a deep knowledge of your business and various legal regulations.
They handle 80% of the inquiries and allow you to focus on tasks that require a human touch—for example, when a client is unhappy with a product and wants to return it or when someone calls with a complicated technical issue. The bots rely on machine learning, so they improve over time.
Smoother your customer journey
No doubt, your sales funnel is the backbone of your business. It keeps everything organised, and a well-defined sales process encourages new prospects to convert into paying customers at every stage. But, it's not a smooth ride all the way; there are several pinch points in the sales funnel that could result in losing customers.
The art of marketing lies in continually improving the funnel with every touchpoint. Asking the right questions up front before customers start their buying journey is necessary for businesses to know where and how to engage customers. Chatbots can prove effective in helping brands reduce customer churn and make the customer journey smoother.
Make your business future-ready with Chatbot benefits.
The advent of chatbots is a game-changer for businesses. While it is still in its nascent stage, the industry has already started witnessing the disruption the two major forces of artificial intelligence and automation are bringing about. Businesses must realise that bots' hype does not mean it would be equivalent to starting a small-time business. It would bring in a paradigm shift in how organisations serve customers. So, get ready to welcome tomorrow's new customer service platform with open arms!