The most comprehensive support solution available, with the fastest turnaround time.
Some of Our Esteemed Clients
Engage Your Customers
Improved customer communication by turning your agents into customer service ninjas!
Help your customers and agents
- Give the best in class and most advanced support across all channels. Understand what your customer needs even before they tell you.
- Save time by automating redundant tasks thereby helping agents to easily resolve important issues on a single platform.
Fastest Turnaround Time
- After sales support needs to be very accurate and should be provided within Turnaround Time. ezeeDESK automation platform covers complete processes including Knowledge Base articles, Case/Ticket management, Case Creation through Inbound Emails, Bug tracking and Self-service Portal.
Self Service Portal
- Self Service Portal gives the steering wheel in customers hands. Customers do not need to contact the agent or get agent’s help to solve their issues. They do it on their own.
- The self-service portal minimizes human involvement yet the customer gets the answer for the question they have.
- ezeeDESK provides an Omni-channel interface for centralized customer support. Don't risk missing a message from a customer, get the ticket logged automatically from Email, Phone, Chat, and Social Media so you can focus more on customer support and respond to all your like a pro.
Some Of Our Key Features
ezeeDESK helps agents to improve their productivity and allows them to respond to customer issues much quicker. The simplified ticketing feature helps the agents to work with teammates to solve customer issues seamlessly and fast.
ezeeDESK allows agents to loop teammates for discussion in the middle of the conversion with the customer even if the other agent is not assigned the ticket. This enables firm employees to respond to consumers in a timely and uniform manner.
ezeeDESK gives you the freedom to provide support to your customer on multiple channels like Phone, Email, Chat, Social Media, Website, Whatsapp and more. It ensures that customers receive consistent service across digital and traditional channels.
Reports and Analytics
ezeeDESK provides you with pre-built and customizable dashboards and reports. With these you get the most important data for your business on the tips of your hands, which helps you to make informed decisions.
Safe and Secure
ezeeDESK provides you the best in class and a safe platform where your data is in an encrypted format. To make sure your platform is safe and you don't face any issues, you get an SSL Certified platform which is truly safe.
ezeeDESK gives you the ability to create customized agent roles, ticket forms, URL, and even customer segments. You can customize your workflows, customize your portal and also customize ezeeDESK as per your business or process needs.
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